Refund Policy

Last updated: October 12, 2026

This policy covers Karandash subscriptions. The pilot is free. We do not charge you unless you choose a paid subscription.

Subscriptions sold by Paddle

Paddle is our Merchant of Record for Karandash subscriptions. Paddle sells the subscription, processes payment, handles applicable taxes, and issues refunds. This does not cover payments your clients make to your business.

14-day refund on your first payment

You can request a full refund within 14 calendar days of your first subscription payment. Email hello@mark-42.co with the email used at checkout and your order reference. We will arrange the refund with Paddle. You may also contact Paddle buyer support.

This first-payment guarantee does not automatically apply to renewals. If a renewal was charged in error, contact us. Any additional refund rights required by law and Paddle's applicable buyer terms remain available.

Cancel anytime

There is no annual contract. Cancel through the subscription management link in your Paddle receipt, or email us for help. Cancellation stops future renewals. You retain access through the current paid period unless the payment is refunded. Cancellation by itself does not refund the current period.

How refunds arrive

Approved refunds go to the original payment method through Paddle. Bank processing times vary. See the Paddle Refund Policy and Paddle Buyer Terms.

Questions: hello@mark-42.co.